What does same day shipping mean? Same day shipping refers to your order being shipped the same day you place your order. To qualify the order must be placed before 4pm eastern standard time and not any customizations Please not same day shipping does not mean your items will be delivered the same day you order.
Why haven't I received a tracking ? If you placed a non custom item please check your inbox and spam folder. If it's not there it's possible that you order a custom or an order that has custom modifications.
What if my tracking hasn’t moved in days? If your tracking has not moved in days please contact the carrier they will have more specific information in regards to delivery.
Has Covid-19 affected shipping? Covid-19 has not affected our ability to ship products.
Where are you located and where does the hair ship come from? We ship worldwide and the hair is shipped from the distribution center closest to you. The location of the shipping center does not affect the shipping time you select at checkout.
Do you ship outside of the United States? Yes we have clients all over the world and as a result we ship worldwide.
How long does it take to color hair to ship? Coloring the hair is a process we call custom coloring and custom coloring can take 5-10 business depending on how complicated the color request is. This includes balayage, ombres, and solid colors.
What if my question is not listed here? If your question is not listed here please chat with us using the chat box featured here on the site and or email help@thehouseofbundles.com for further assistance.
What does same day shipping mean? Same day shipping refers to your order being shipped the same day you place your order. To qualify the order must be placed before 4pm eastern standard time and not any customizations Please not same day shipping does not mean your items will be delivered the same day you order.
Why haven't I received a tracking ? If you placed a non custom item please check your inbox and spam folder. If it's not there it's possible that you order a custom or an order that has custom modifications.
What if my tracking hasn’t moved in days? If your tracking has not moved in days please contact the carrier they will have more specific information in regards to delivery.
Has Covid-19 affected shipping? Covid-19 has not affected our ability to ship products.
Where are you located and where does the hair ship come from? We ship worldwide and the hair is shipped from the distribution center closest to you. The location of the shipping center does not affect the shipping time you select at checkout.
Do you ship outside of the United States? Yes we have clients all over the world and as a result we ship worldwide.
How long does it take to color hair to ship? Coloring the hair is a process we call custom coloring and custom coloring can take 5-10 business depending on how complicated the color request is. This includes balayage, ombres, and solid colors.
What if my question is not listed here? If your question is not listed here please chat with us using the chat box featured here on the site and or email help@thehouseofbundles.com for further assistance.
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